General

Satisfaction Guarantee
We strive to make the ordering process of custom awards simple and transparent.  If you receive a product that is damaged, flawed or materially different than described or shown on the site, we will replace the product or provide you with a refund.  

Paying With a Purchase Order
If you would like to apply to order with an invoice or purchase order, please Log in to your account and fill out the Purchase Order Application.

Tax Exemptions
If you are ordering on behalf of a school, government agency or another type of tax-exempt organization, please Log in to your account and fill out the Tax Exemption Form.

Price Guarantee:
If you find a lower published price, we will match it and give additional savings. Even if you find a cheaper price after you’ve placed an order with K2, tell us and we will refund you the difference. Proof of lower prices must be supplied. Due to the number of factors involved in customized items, We will conduct a price comparison process to make sure all factors are equal. Prices displayed on the website are subject to change without notice. We reserve the right to cancel and refund any item that is priced inaccurately.

Bulk Discounts:
Our bulk pricing discounts are offered directly on products and subject to change without prior notification. Bulk pricing discounts are only guaranteed on website orders. 

Damage Policy:
If your products arrive damaged/broken, we will send out a FREE replacement of the damaged item or an item of equal value. Just Contact Us within 48 hours of receiving your order and we will be happy to work with you.

Cancellations:
If your order has not yet left the K2 factory, we will happily cancel your order with a complete refund. If your order has already been produced and/or shipped you must return your order to receive a refund. Please refer to the Return Policy below.

 

Returns

Fortunately the vast majority of products we ship arrive in excellent condition and there may be other reasons why you would like to return them.  While we do not accept returns for items with direct engraving that cannot be reused (for instance crystal, glass, acrylic, engraving on medals and most plaques) we do accept returns on most trophies and medals as long as you inform us within 48 of receipt of the products.  Please fill out the K2 Merchandise Return Form and include it with your return package. Once we receive the returned items in resalable condition, we will process your refund.  Please allow for 48 hours after the refund has processed for the funds to return to your form of payment. 

We do not refund shipping costs nor pay for return shipping costs.  If you have any additional questions about a status of a return or refund please Contact Us.

 

Shipping

We offer FREE Economy and Standard Shipping on orders over $97 in the contiguous US (excludes Alaska and Hawaii). Expedited shipping options are calculated based on the size and weight of your order as well as the distance from us (Richmond, VA) to your order’s destination. 

Once you confirm your address in checkout, the site will provide all available shipping options along with the guaranteed delivery date.  Please note, delivery date may be delayed if changes are made to the order or if you require a proof. 

We rely on the guarantees of our shipping partners, UPS and USPS, to GUARANTEE on-time delivery by 11:00 pm on your guaranteed delivery date unless our carriers experience weather delays.  If your event is time sensitive, we recommend you choose a shipping method that builds in a day or two buffer for your event. 

NOTE: In order for you to receive your package in a timely manner, do not include P.O. Boxes in your address. If you must use a P.O. BOX, please allow 10 business days for transit time.


Shipping to APO/FPO/US Territories:
We ship to APO addresses and US Territories via USPS Priority Mail.  When ordering for military bases, please select the armed forces designation in the state box. During holiday periods, ground shipments make take longer.


International Shipping
Due to shipping costs and times, we no longer ship to internationally, with the exception of shipping to APO addresses. 

 

Artwork

99% of the products offered on our website require customization, some of which allow you to upload your own artwork, logo, or image. By uploading an image file to any product, you authorize that you own the right to that image or have been granted the right to have this image reproduced on any product offered on our website. Any image uploaded to this website or any artwork that we created for you or your products is subject to be used by K2 Awards for marketing and advertising purposes. K2 Awards will never sell or reproduce your artwork, logos, or images without your consent. 

Artwork and Design Services:
We understand that everyone does not have a professional logo to use. We do offer design services so that your awards, gifts, and apparel can look the best! All prices advertised on the website are under pretense that you are supplying print ready artwork.  We can also make minor and adjusts and create simple logos free of charge. A complete redraw or creation of a logo may be subject to a design fee. 

 

Privacy

Please review out Privacy Policy for more information
 

 

Terms Of Service

 Please review our Terms of Service for more information