General Questions

We offer a 100% customer satisfaction guarantee. If you receive your item that did not meet your expectations, we will be happy to replace the items or accept a return on the items within 48 hours. Be sure to include the K2 Merchandise Return Form in your return package. Once we receive the returned items we will process your refund. Please see our Return Policy for more details.

Yes. Individual components are not directly available on our website but we will certainly work with you to get you what you need. Please contact us via email at sales@k2awards.com or customerservice@k2awards.com and let us know the specific item(s) in which you would like to order as well as the quantity.

All details about a product should be on the product page listed under the product description. If you do not see the exact information that you are looking for please contact us and we will be happy to help.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We offer free, unlimited personalization on ALL Trophies, Plaques, Cups, Glass, Crystal, Acrylic and Gifts.

Each medal is an additional $.79/ea for unlimited personalization.

Shipping cost is based on the items that you have in your shopping cart, how fast you need your order, and where you are shipping the order to. We offer FREE Ground and Economy Shipping on ALL orders over $97.00. If your order is not over $97 or you need your order expedited you will be able to calculate your shipping costs at the bottom left of each product page.

Please be sure to double check that the address provided is correct. If a change of address is required once the order has shipped, there will be a $14 change of address fee.

If products are damaged in-transit or K2 made a mistake, let us know within 48 hours of receipt of your order and we will send out a FREE replacement or credit your account, whichever you prefer.

No worries, we all make mistakes. You should have received an order confirmation e-mail as soon as you place the order. Your order confirmation e-mail will contain all order information as well as all engraving or design parameters. Please reply to that e-mail with the corrections that need to be made AS SOON AS POSSIBLE. If the order has not been produced or shipped, we will be able to make those changes for you. If we have already processed the order, a NEW order will be required.

Ordering Process

Directly through the website. Almost every single item we sell is customizable and placing your order through the website will ensure that we have the most accurate spelling and formatting for your order.  The website will store all artwork and file uploads associated with your order. This makes referencing your files quick and easy. If you cannot place your order through the website, you may order via:

-E-mail: Please e-mail a detailed order request to sales@k2awards.com .

-Fax: Please fax all detailed order information to 757-282-2518

Please note: Non-website orders are subject to delays.  Due to the customized nature of almost all of our items, we strongly recommend against calling-in to place your order over the phone.

If personalization is available on an item, you will be asked if you want to upload a file containing your personalization or if you want to enter it directly to the website. Our qualified designers are skilled at formatting the best possible layout on our products, but if you want to see a proof before we begin printing, please request a proof in the item comments box. 

Yes, but contact us as soon as possible!  We understand that mistakes happen and if you catch an error, you can reply directly to your order confirmation e-mail with the change and we will make sure it is applied.  Keep in mind, we are FAST. So if your order has already been personalized, an order change may be subject to a fee or require a new order to be placed.

Shipping and production times can vary based on the different types of products that you are ordering. 

In general, personalized awards can be delivered in 1-2 business days at the absolute earliest with expedited shipping.

To get the exact delivery times and shipping rates you will need to put your items in your cart and proceed to checkout. Rates and estimated delivery times are subject to change without notification. Please provide as much time as possible to ensure your order arrives on-time. 

You will receive an e-mail confirming your order within a few minutes of placing your order.  This e-mail will be sent to the e-mail associated with your account or the e-mail address supplied at check out. Please be sure to use a valid e-mail address at checkout.  Occasionally, our e-mails are filtered to your junk folder so be sure to check there if you have not received it within a few minutes.

During checkout, the website will ask you when you need your order by. This is the date we GUARANTEE delivery. Once you enter in your date, you will be able to choose from the best available shipping options to guarantee delivery by this date.

For most awards products, our standard production time is 1-2 business days plus time in transit to you, about 1-5 business days with Standard shipping.

For the exact shipping times and price, please add your items to the cart and proceed to checkout.

Shipping

Economy and Standard shipping are FREE on orders ALL over $97.

Economy (7-12 business days depending on location) is a flat rate of $10.95. Standard shipping (1-5 business days) is typically between $13-$15 depending on the items in your cart. Expedited shipping costs can vary depending on the weight of the items in your cart and the shipping location.

Once your order ships, you will receive an e-mail with tracking information. This tracking e-mail will be sent to the e-mail address provided during the checkout process.  Tracking numbers will also be posted to your order history page in your account dashboard. 

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes. Pickup is available to customers located near our facility in the Richmond, Virginia area. You will see Local Pickup as a shipping option once you confirm your address and select your need-by date. If your address is not in the area but you are willing to come to Richmond, Virginia to pick up, please Contact Us prior to placing your order.

No, we do not ship overseas.

Customization

The cost of personalization is included in the price of the awards. However, color printing and engraving on the back of medals will vary based on your order.  For color (UV) printing the cost is $4.99-6.99. The cost for engraving on the back of medals is $0.79 extra per medal.

Engraving is unlimited and we do not charge for additional characters.  Keep in mind, the more text and information that is added, the smaller it will be.  If the customization fields are cutting you off please feel free to provide your information in the item comments box or upload a file containing your information.

We HIGHLY DISCOURAGE  submitting personalization via fax. Engraving needs to be submitted in a format that our designers can copy and paste from to avoid any typos. We are not able to copy and paste from a document that is faxed in. If faxing is the only way to get us that information, there will be a $10.00 Hand-Keying Fee applied to your order and may delay the production time. 

Yes. On the product page, select that you want to manually enter the personalization. You can leave the text fields blank and make a note in the product comments box for production to not include plates. When you are ready to Order Plates be sure to enter in the SKU of the item in the product comments box so that we can match the appropriate size.

Yes. There is an option to both bold and italicize text. They are located above the input fields for the personalization lines.

Yes. The website may not accept all characters. So please enter your special characters as a .xslx, .pdf, .doc, or .docx file and let us know in the product comments box that there are special characters. 

If a specific product allows for a logo, you will see a selection box to upload your artwork. If you are logged in, you will be able to have access to any previously upload artwork. If you want to Manage Artwork uploaded to your account, please visit your account dashboard.

Please Note: Some trophies or smaller items do not have an upload artwork selection box because the logo will be too large.  If you must have your logo on a plate please leave a note in the product comments box that you want to include a logo. You can reply to order confirmation e-mail with an e-mail containing your logo.  Logos on these awards may be subject to additional charges. 

What customize plate or plaque can I use outdoors?

Not all of our plates and plaques are made for the outdoors. If you are looking for weatherproof options to personalize, please check out the following:

Outdoor Plates

Outdoor Plaques

Payment

Notice at the top of this page that the bar reads HTTPS in green font, indicating Hyper Text Transfer Protocol with Secure Socket’s Layer (SSL). This means K2 Trophies and Awards provides a safe and secure online shopping experience. Your credit card data is processed through a third-party processing service which encrypts vital customer information. In fact, we never see and never have access to your credit card number.

Sales tax laws are constantly changing. Based on recent tax laws, we are required to collect sales tax in a certain number of states and this list is constantly growing.  If you live in a state that we are required to collect sales tax in you will be charged at checkout.  If you are a school, non-profit, or government organization with a tax-exempt status submit your tax-exempt information here or please contact accounting@k2awards.com to submit your exemption information and we will get your account set up as a non-tax user.

Yes, K2 Trophies and Awards allows pre-approved businesses and organizations to use purchase orders when ordering online. To pre-qualify for credit, please CLICK HERE to submit an application. Please note, that orders requiring express shipment must be paid in full prior to shipment.

Yes. You will need to place all of your items in your cart to gather the total. Then mail us a check/money order. Once that check is received we can process the order and ship it out to you. **You will need to click "Submit Order".  This will be shown as a declined transaction, however this will allow us to view order information on our end.

Yes.

Please send your payment to:

K2 Awards & Apparel 4128 Jacque Street

Richmond, VA 23230

Product Info

Yes. You are able to order additional personalized plates for your perpetual trophy by clicking here.

The height, width, and length of the product are listed on the product page under the tab ‘Specifications’ which can be found toward the bottom of the product page.

Yes. The overall height of the award includes the height of the figures. In the instance multiple figures are available, due to their varying heights, the overall height of the award will be approximated to best reflect the average height of the award based on available options.

The weight of the product is listed on the product page under the tab ‘Specifications’ which can be found toward the bottom of the product page.

Crystal will be the heaviest award material, followed by glass, and then by acrylic.

Yes. All medals and dog tags come with a standard neck ribbon or neck chain attached at no additional cost.  Premium ribbons are available.  

The majority of ribbons are included with the medals at no additional cost. However, we do offer specialized and premium ribbons that are available for a small additional charge. The price for these premium ribbons is displayed next to the ribbon name in the drop-down selector.

Logos/Artwork

For the best logo quality and order experience, we recommend vector files (AI, EPS, PDF, CDR) or high-resolution image files (JPEG, PNG) that are clear and free of any pixilation.

If you have provided your logo to us in the past, please reference your previous order number in the order comments box during checkout. This information will allow us to retrieve the logo we have on file.

Yes. Full-color logo printing is available on many of our awards and adds an additional $5.00 charge per award. If color printing is available on the item, it will be listed as a Personalization Option in the drop-down menu.

Pricing/Discounts

We accept all major credit cards and payments via PayPal.

Discount codes can be applied while on the Checkout page. On the right-hand side, enter your discount code in the text field and click the blue ‘Apply’ next to the text field.

For awards, the bulk discount is contained to each individual product or product line. The more products you purchase with the same design, the more you save on your apparel order overall.
Information for bulk discounts is available on the right and side of each product page.

Passwords

If you are logged in, please click here to reset your password. If you are not logged in, please click on ‘Forgot Password’ on the log-in page.

If you did not see your Reset Password e-mail, please check your spam or junk e-mail folder as it may have gone there. If you still have not received it, please contact us via Live Chat or e-mail us at customerservice@k2awards.com. A representative will be happy to reset your password for you.

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